The contact information for our main offices and clinics are below, along with the following important contact sheet that we recommend you download and save or print to keep close by for easy access.
Please feel free to use our messaging assistant in the bottom corner of our website as well to connect with our team during regular business hours.
1177 West Hastings Street, Suite 1920, Vancouver, BC V6E 2K3
10180 101 St NW, Suite 3400, Edmonton, AB, T5J 3S4
FREQUENTLY ASKED QUESTIONS AND QUICK ACCESS INFORMATION:
The majority of the questions and conversations we have are very unique and complex, however there are some simple and quick answers and pieces of information that we can share here.
Who do I contact to send a referral?
Please contact our intake team at firstname.lastname@example.org
I’m waiting for a report from one of your health professionals. I’d like to know its status. Where should I send an email?
Our reports team is aware of all court-related and service level agreement report deadlines. The reports team can be reached at email@example.com
I have records to send over to you. How can I do that securely?
- Here is a link to Secure Docs, which you can use as a complimentary secure email service. This ensures privacy and encryption of records is maintained.
- Email them to us at firstname.lastname@example.org. When sending, please ensure the records are password protected.
- Other secure email link, if you have a method you prefer. Please send to email@example.com
Our file is settled and I want to know if there are any outstanding invoices. Who do I contact?
Please send your notice of settlement to firstname.lastname@example.org and email@example.com . Our trial coordination team will ensure all matters outstanding are handled, and our accounting team will send you any remaining balances owing.
You mention you offer complimentary clinical triage. What does that entail?
We offer the ability for you to contact our Managing Director, Erica Enstrom or our Medical Director, Dr. Chris Watt to have a complimentary 15 minute discussion about your case. This is offered, free of charge, to ensure we provide you with the correct medical professional and appropriate service. This is available for any client – whether you’re legal counsel, a claims adjudicator, an employer or union representative. Our goal is to ensure maximum benefit when securing expert services from Integra. You can reach Erica at firstname.lastname@example.org . She will triage and put you in touch with Dr. Watt, or one of our other medical advisors, where necessary.